People Are Not Good At Managing Complex Situations In Crisis

All credit to www.macroresilience.com/2011/12/29/people-make-poor-monitors-for-computers/

As computers take over more tasks, people are left to monitor the computer performance, and to step in in situations where the computer fails, and in situations where the programmer could not imagine a solution (“system emergencies”). Unfortunately, humans are ill-suited for the task of managing complex situations in crisis. They develop intuitive understanding through repeated interaction, which they do not get when most interactions are automated.

e.g. If the plane essentially flies itself then you don’t need pilots who have 1000s of hours training in flying aircraft. You need pilots who have 1000s of hours training in flying aircraft in crisis.

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